Free U.S. shipping on all BackUpBrace orders. 30-day Money Back Guarantee.

Last update: 28 August 2023

Domestic Shipping Policy

Throughout this policy, "We" refers to BackUpBrace® - a trading style of 3 G International Supplies LLC.

Shipment processing time

All orders are processed within 2–3 business days of receipt. Delivery estimates displayed at checkout do not include order processing times. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

We offer USPS First Class Mail as a free delivery option for US deliveries (contiguous 48 states only). Additional delivery options will be calculated and displayed at checkout before you place your order. 

We offer the following services (price will vary based on the contents of your order, your delivery address and your chosen service):

  • UPS 2nd Day Air®
  • UPS Next Day Air®
  • UPS® Ground

Overnight delivery is only available for orders with delivery addresses within the continental United States.

 

Shipment to P.O. boxes or APO/FPO addresses

We ship to addresses within the US, US Territories, and APO/FPO/DPO addresses - rates will displayed at checkout before you place your order.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped (this does not apply to Free Shipping via USPS First Class Mail). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We offer international shipping. There is no free delivery option for international orders. Delivery options will be calculated and displayed at checkout before you place your order. 

We offer the following services (price will vary based on the contents of your order, your delivery address and your chosen service):

  • UPS Worldwide Expedited®
  • UPS Worldwide Express Plus®
  • UPS Worldwide Express®
  • UPS Worldwide Saver®

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded.

We will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible by using the contact page on our website.

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Please allow up to 21 days for the investigation.

Based on 247 reviews
81%
(199)
10%
(24)
5%
(12)
4%
(9)
1%
(3)
Amazing!!!

The best back support for the duty belt. Immediately relieved the pressure. Excellent buy!

Thanks for sharing James, glad to hear it gave you great relief!

Overall super comfortable

I’ve had the back up brace for a few months now and I’ve got to stay it has been great! The quality is top notch and no problems with the actual brace itself. My on compliant is the Velcro on the belt keeps are already starting to wear from daily use. I suggest possibly making it with a snap or another type of locking mechanism. Also added more slits to slide the belt keepers into for the ability to place the belt keepers in different areas. Where the slit opens gets in the way of my belt loop on my pants and have to adjust my belt often to put the belt keeper in

Thank you for the review Robert!

WOW game changer for my lower back.

I’ve had struggle with lower back pain for some time. While working standing on my feet for hours at a time I would come home with lower back pain. Since I’ve ordered the Backup brace I’ve been working those long hours standing on feet and the backup brace has significantly reduced my lower back. If you are skeptical about getting a backup brace I encourage you to get one.

Great to hear Jon, and thanks for sharing the photo!

Good product had to alter mine

Bought the smooth leather.
Works great helps all day.
I had to have a shoemaker sew M/F velcro on both sides since my smooth leather duty belt has a inner velcro.
*Would suggest more options for velcro per unit and actual deminsion on sizes and belt mounting options and belt keeper holes should be bigger.

Hi Jones,

Thanks for the suggestions, we always love getting product feedback, and we try to make improvements wherever possible. Glad we still got a top rating from you, thank you!

Wrong item

Ordered velcro keepers, received snap keepers. Emailed back up brace about problem and never received a response back

Sorry to hear that! We don't always get it right, but we can always make it right. Please contact us through our website and we can resolve this issue for you.

M
BackUpBrace - Tough Nylon
Manuel Hernandez

BackUpBrace - Tough Nylon

Thanks for the rating Manuel!

Poor quality

The brace actually made my back hurt more than normal. The quality of the brace is poor, after one shift the basket weave finish began peeling away from the foam backing. The Velcro is reverse of what my Safariland inner and duty belt would require to attach it. I have a 35” waist and got the 34” and up size and it pushed against my holster as it was to long.

Sorry it did not work for you Matt! Did you contact us for your return/refund?

Great Product

Awesome merchant

Wow, thanks Kevin! You made our day :)

Back Relief

I bought the backup brace for my fiancé a few weeks ago, after weeks of him coming home from work complaining of back pain from his duty belt. From the first night he wore it complaints of his pain have stopped! Incredible product that he highly recommends.

Thanks for sharing Alexus, we're so glad it helped, and fast! And thanks for sharing the photo too.

M
BackUpBrace - Basket Weave
Matthew Jenatscheck
Great product. Been using religously

I've been using the Backup Brace for a little over a year now. Although it isn't the end all be all for back pain, I ave had 3 back surgeries in my life, so I know a thing or 2 about back pain. I will say that the brace definetly helps with posture, and in my case, I have an exterior vest carrier, so I can also keep all equipment off of my lower back and really get the full effects of the Backup Brace. It molds well to your body and belty and isn't painful or bulky. The belt keepers are a bit of a trick at first, but once you get it, you get it and won't be an issue in the future.

Thank you Matthew! Thank you for your review. It's great to hear that BackUpBrace can offer relief even after the unfortunate need for multiple back surgeries. Wishing you the best, and stay safe out there!

BackUpBrace is a back saver

I have had the BackUpBrace for many year's and love this product. Having two herniated disc in my lower back this product has been such a life saver for distribution of weight on my duty belt.

Hi Olix, thanks for taking the time to write your review. Herniated discs can be a career-ending condition, and we are very pleased to hear that the BackUpBrace has made a difference to your comfort and pain levels. Stay safe!

Disperses Weight of Duty Belt

I bought this for my husband and this is what he had to say: The BackUpBrace has been instrumental in relieving lower back pain especially while in the patrol car. This brace disperses the full weight of the duty belt and takes the pressure of the lower vertebrae. Since having it several co-workers have asked how I like it and I have nothing but praise for the brace, I have recommended the BackUpBrace to anyine who asks. The only con will depend on what you carry on your duty belt as it can make space very tight, I was able to get everything configured after spending some time adjusting items on the belt.

Thank you (and thank your husband for us, please) for the comments and your service. Stay safe!

Fantastic

Got this to help take some extra tension off my back. Works great. Barely notice it on but I certainly have much less back pain on duty and after my shift. You need this!

Hi J Ray, thanks for the feedback! Glad it's working great for you.

Worth every penny

Spreads the load of your duty belt across your back. Super comfortable. Not the best picture, but im not flexible enough to turn my body around and snap a photo with me wearing it.

Thanks for sharing the photo and your thoughts Dave - glad you did not injure yourself trying to take a photo of the brace in place! :)

Back Brace

Just started to use it, I'll know better in a week or so.

Alleviates pressure

One of the things that some of the reviews do not mention that I like about the brace is that it prevents things from sliding into your back as well as keeping things nice and snug on the sides. Should have started using this sooner.

Thanks for the feedback Jared, great looking setup!

Better back brace

I work as LEO and with every sam brown, I have a back brace. This people is very fasta in their shipping. I would recommend this seller any time.

Thanks Sara!

No more back pain

I wear a heavily front and side loaded belt that was causing back pain. Since receiving your product, I can honestly say that the back pain has gone away

Thank you Richard, for sharing your experience with the BackUpBrace. Stories like yours keep us motivated and happy! Stay safe.

Wasn't to sure about this product but thought I would give it a try, several of my coworkers have it and recommended it. This brace is probabily the best investment towards duty gear I have made. The product arrived in a timely fashion and fits perfectly. It weight on my lower back is almost nonexistent and the constricting feeling of the regular duty belt is more evenly distributed arou d the waist. The only problem is the belt keepers that come with the set are extremely tough to snap around the belt, I have Bianchi brand. I highly recommend.

Michael, we are honored that you took the time to write this review, and we are very happy to hear about your positive experience with the BackUpBrace. Thanks for sharing!

5 of of 5

Just purchased this item and it helped relieve lower back pain right away. I highly recommend it!

Awesome! Thanks for sharing Sean. We find that most of our customers experience relief after wearing it for some period, usually a week or two, while others find the relief to be instant. Glad you were one of the lucky ones that had instant relief! Stay safe.

Works Great

I had a back injury in November, I purchased the back up brace to wear on shift. It helps with pain thoughout the shift and minimizes how stiff my back is after work. I recommend if you have back problems or want to prevent back problems.

Sorry to hear about your injury Patrick, but we are very happy the BackUpBrace could help relieve your back pain after the fact.

Huge difference

This is a huge help with my lower back pain. I used to feel intense pain in the middle of my lower back but this helped spread out the pressure of my belt. I felt a difference immediately.

Thanks for sharing Ashley! If we can relieve your back pain then we have done our job!

I bought this for a fellow officer

I purchased this as a gift for a fellow officer who is on the bit of the smaller side and she told me she doesn’t feel any back pain anymore. I’m going to buy one for myself!

That's great to hear, thanks for share Mike!

Definitely recommend this product!!

This back up brace is a god send. I’ve been working in LEO for over 5 years and been having issues with my lower back. This product helps tremendously. I highly recommend this product.

That's great to hear, thanks Jerome. Wishing you a happy 2022!

An absolute life and career saver!

I have only worn the BackUp Brace for a short amount of time but that’s irrelevant compared to the difference this product has made for my back! I was skeptical of purchasing and actually put it off for many, many months but I am so glad I finally bought it!

Glad you finally decided to give it a try, and happy you got the result you were looking for. Happy 2022!