Free U.S. shipping on all BackUpBrace orders. 30-day Money Back Guarantee.

Last update: 2 October 2025

Domestic Shipping Policy

Throughout this policy, "We" refers to BackUpBrace® - a trading style of 3 G International Supplies LLC.

Shipment processing time

All orders are processed within 2–3 business days of receipt. Delivery estimates displayed at checkout do not include order processing times. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

We offer USPS First Class Mail as a free delivery option for US deliveries (contiguous 48 states only). Additional delivery options will be calculated and displayed at checkout before you place your order. 

We offer the following services (price will vary based on the contents of your order, your delivery address and your chosen service):

  • UPS 2nd Day Air®
  • UPS Next Day Air®
  • UPS® Ground

Overnight delivery is only available for orders with delivery addresses within the continental United States.

 

Shipment to P.O. boxes or APO/FPO addresses

We ship to addresses within the US, US Territories, and APO/FPO/DPO addresses - rates will displayed at checkout before you place your order.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped (this does not apply to Free Shipping via USPS First Class Mail). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We no longer offer international shipping.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded.

We will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible by using the contact page on our website.

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Please allow up to 21 days for the investigation.