Free U.S. shipping on all BackUpBrace orders. 30-day Money Back Guarantee.

Last update: 28 August 2023

Domestic Shipping Policy

Throughout this policy, "We" refers to BackUpBrace® - a trading style of 3 G International Supplies LLC.

Shipment processing time

All orders are processed within 2–3 business days of receipt. Delivery estimates displayed at checkout do not include order processing times. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

We offer USPS First Class Mail as a free delivery option for US deliveries (contiguous 48 states only). Additional delivery options will be calculated and displayed at checkout before you place your order. 

We offer the following services (price will vary based on the contents of your order, your delivery address and your chosen service):

  • UPS 2nd Day Air®
  • UPS Next Day Air®
  • UPS® Ground

Overnight delivery is only available for orders with delivery addresses within the continental United States.

 

Shipment to P.O. boxes or APO/FPO addresses

We ship to addresses within the US, US Territories, and APO/FPO/DPO addresses - rates will displayed at checkout before you place your order.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped (this does not apply to Free Shipping via USPS First Class Mail). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We offer international shipping. There is no free delivery option for international orders. Delivery options will be calculated and displayed at checkout before you place your order. 

We offer the following services (price will vary based on the contents of your order, your delivery address and your chosen service):

  • UPS Worldwide Expedited®
  • UPS Worldwide Express Plus®
  • UPS Worldwide Express®
  • UPS Worldwide Saver®

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded.

We will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible by using the contact page on our website.

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Please allow up to 21 days for the investigation.

Based on 259 reviews
80%
(208)
10%
(26)
5%
(13)
3%
(9)
1%
(3)

It works great

Exactly what I needed for each shift. Perfect!

Great Brace Bad Material

This would be a five star review. I noticed a significant drop in back pain. However noticed the basket weave material easily deteriorated after changing my duty belt. It is now coming unglued and torn I would refund but it’s too late. I work in a setting where appearance is important. However I notice that it’s clear the material is not sturdy and whatever seals it is weak.

My brand new product is now worn and ugly an I’m having to consider using some adhesive. I am considering doing away with this brace all together it’s highly disappointing. I love the product and design but definitely think quality must improve in craftsmanship. Reinforce the material you use so it doesn’t wear down only being applied to a few times.

I believe in your company and would love to see improvements. I will continue to use this produce after using adhesive. However please consider improving the quality of your material. Thank you for the relief on my back. Your product is excellent other than the material.

Hi John, thanks for your honest review! We have a one year warranty against manufacturer's defect. We could not find your specific order, but if you reach out to us by email or through our website we can certainly make things right for you!

Back brace

I bought the back brace about two weeks ago and it definitely helps reduce strain on my back with my duty belt i wear. It spreads out the weight and provides support to my lower back.

F
BackUpBrace - Tough Nylon
Fernando Navarro

I can feel the relief on my back right way. This thing works

H
BackUpBrace - Basket Weave
Herbert Mcclenahan

Nice product a little pricey for the item but is of good quality leather Good quick service

Works well but a bit uncomfortable when wearing body armor

Just what I needed

The Backupbrace definitely helps my lower back when driving in my sqaud and walking around. Would definitely recommend.

Thanks for sharing Edwin, and we are very pleased to hear about your excellent results using the BackUpBrace!

Great Brace

So far so good. Injured my back a few years ago that surgery will not fix. I needed to find something that would assist in alleviating the pressure on my back. The BackUpBrace has done just that when using my duty belt. It’s comfortable, supportive, and matches my basketweave duty belt. I definitely recommend it.

Sorry to hear about your injury, Keola, but we're thrilled that the BackUpBrace is giving you the support you need!

Excellent

Product is great. Definitely offered a relief to my lower back. I have down sixteen hours shift and my back does not hurt the following day

Wow, 16 hours! Thanks for the review Francisco, and please stay safe out there!

A
BackUpBrace - Basket Weave
Alisa Garcia Olvera
Career Saver

As soon as I put it on I immediately felt all the weight of the belt come off my lower back. Before this, I was worried about how much longer I could actually go on wearing my duty belt. The backup brace has truly been a career saver.

Thanks for the kind feedback Alisa!

Amazing!!!

The best back support for the duty belt. Immediately relieved the pressure. Excellent buy!

Thanks for sharing James, glad to hear it gave you great relief!

Overall super comfortable

I’ve had the back up brace for a few months now and I’ve got to stay it has been great! The quality is top notch and no problems with the actual brace itself. My on compliant is the Velcro on the belt keeps are already starting to wear from daily use. I suggest possibly making it with a snap or another type of locking mechanism. Also added more slits to slide the belt keepers into for the ability to place the belt keepers in different areas. Where the slit opens gets in the way of my belt loop on my pants and have to adjust my belt often to put the belt keeper in

Thank you for the review Robert!

WOW game changer for my lower back.

I’ve had struggle with lower back pain for some time. While working standing on my feet for hours at a time I would come home with lower back pain. Since I’ve ordered the Backup brace I’ve been working those long hours standing on feet and the backup brace has significantly reduced my lower back. If you are skeptical about getting a backup brace I encourage you to get one.

Great to hear Jon, and thanks for sharing the photo!

Good product had to alter mine

Bought the smooth leather.
Works great helps all day.
I had to have a shoemaker sew M/F velcro on both sides since my smooth leather duty belt has a inner velcro.
*Would suggest more options for velcro per unit and actual deminsion on sizes and belt mounting options and belt keeper holes should be bigger.

Hi Jones,

Thanks for the suggestions, we always love getting product feedback, and we try to make improvements wherever possible. Glad we still got a top rating from you, thank you!

Wrong item

Ordered velcro keepers, received snap keepers. Emailed back up brace about problem and never received a response back

Sorry to hear that! We don't always get it right, but we can always make it right. Please contact us through our website and we can resolve this issue for you.

M
BackUpBrace - Tough Nylon
Manuel Hernandez

BackUpBrace - Tough Nylon

Thanks for the rating Manuel!

Poor quality

The brace actually made my back hurt more than normal. The quality of the brace is poor, after one shift the basket weave finish began peeling away from the foam backing. The Velcro is reverse of what my Safariland inner and duty belt would require to attach it. I have a 35” waist and got the 34” and up size and it pushed against my holster as it was to long.

Sorry it did not work for you Matt! Did you contact us for your return/refund?

Great Product

Awesome merchant

Wow, thanks Kevin! You made our day :)

Back Relief

I bought the backup brace for my fiancé a few weeks ago, after weeks of him coming home from work complaining of back pain from his duty belt. From the first night he wore it complaints of his pain have stopped! Incredible product that he highly recommends.

Thanks for sharing Alexus, we're so glad it helped, and fast! And thanks for sharing the photo too.

M
BackUpBrace - Basket Weave
Matthew Jenatscheck
Great product. Been using religously

I've been using the Backup Brace for a little over a year now. Although it isn't the end all be all for back pain, I ave had 3 back surgeries in my life, so I know a thing or 2 about back pain. I will say that the brace definetly helps with posture, and in my case, I have an exterior vest carrier, so I can also keep all equipment off of my lower back and really get the full effects of the Backup Brace. It molds well to your body and belty and isn't painful or bulky. The belt keepers are a bit of a trick at first, but once you get it, you get it and won't be an issue in the future.

Thank you Matthew! Thank you for your review. It's great to hear that BackUpBrace can offer relief even after the unfortunate need for multiple back surgeries. Wishing you the best, and stay safe out there!

BackUpBrace is a back saver

I have had the BackUpBrace for many year's and love this product. Having two herniated disc in my lower back this product has been such a life saver for distribution of weight on my duty belt.

Hi Olix, thanks for taking the time to write your review. Herniated discs can be a career-ending condition, and we are very pleased to hear that the BackUpBrace has made a difference to your comfort and pain levels. Stay safe!

Disperses Weight of Duty Belt

I bought this for my husband and this is what he had to say: The BackUpBrace has been instrumental in relieving lower back pain especially while in the patrol car. This brace disperses the full weight of the duty belt and takes the pressure of the lower vertebrae. Since having it several co-workers have asked how I like it and I have nothing but praise for the brace, I have recommended the BackUpBrace to anyine who asks. The only con will depend on what you carry on your duty belt as it can make space very tight, I was able to get everything configured after spending some time adjusting items on the belt.

Thank you (and thank your husband for us, please) for the comments and your service. Stay safe!

Fantastic

Got this to help take some extra tension off my back. Works great. Barely notice it on but I certainly have much less back pain on duty and after my shift. You need this!

Hi J Ray, thanks for the feedback! Glad it's working great for you.

Worth every penny

Spreads the load of your duty belt across your back. Super comfortable. Not the best picture, but im not flexible enough to turn my body around and snap a photo with me wearing it.

Thanks for sharing the photo and your thoughts Dave - glad you did not injure yourself trying to take a photo of the brace in place! :)