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BackUpBrace.com | Refund Policy

 

Recommend or Return

We stand by our products. Our Recommend or Return policy means you can return any product you have purchased from us for a full refund of the purchase price if you are not happy enough to recommend that product to friends or colleagues. This is subject to the simple and straightforward terms set out below.

 

Returns
The point of our policy is to give you an opportunity to evaluate the product. The BackUp will start assisting you from the minute you put it on, but we recommend continuous use for at least 30 days to realize the full benefit of our product. If after 30 days you are not happy enough with the BackUp to recommend it to your friends and colleagues, you may return it within 60 days for a full refund of the purchase price. To be clear: you have a full 90 days to return the product from the date of purchase, but you have to try it out for at least 30 days before you can return it. You therefore have a 60 day window during which the product may be returned. If you return the product within 30 days of purchase, or 90 days have gone by since your purchase, unfortunately we can’t offer you a refund. This policy applies to the BackUp product only. All other products on our site have a standard 30 day return policy. 

You may also exchange any product including the BackUp within the return window for that product. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@backupbrace.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@backupbrace.com and send your item to the address listed at the bottom of this page.

Shipping
To return your product, you should mail your product to the address at the bottom of this page. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.