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Last update: 10 April 2020

Recommend or Return

We stand by our products. Our Recommend or Return policy means you can return any product you have purchased from us for a full refund of the purchase price if you are not happy enough to recommend that product to friends or colleagues. This is subject to the simple and straightforward terms set out below.



30 Day Money Back Guarantee BadgeThe point of our policy is to give you an opportunity to evaluate the product. The BackUpBrace will start assisting you from the minute you put it on, but we recommend continuous use for at least 14 days to realize the full benefit of our product. If after 14 days you are not happy enough with the BackUpBrace to recommend it to your friends and colleagues, you may return it for a full refund of the purchase price. Returns must be made within 30 days of your purchase date. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. This policy also applies to all other products on our site - they all have a standard 30 day return policy. 

You may also exchange any product including the BackUpBrace within the return window for that product provided your original purchase is in as new condition. Please refer to the Warranty section with respect to defects in materials or workmanship.


  • If your BackUpBrace is not returned with both keepers, we will deduct $12.95 from your refund
  • You are responsible for your own return shipping costs


3G International Supplies, LLC (3GIS) warrants the BackUpBrace back support product (excluding belt keepers) against defects in materials or workmanship for one year from the original ship date. During this period, 3GIS will repair or replace defective parts with new or reconditioned parts at 3GIS's option, without charge to the customer.

Shipping fees incurred from returns for under-warranty service in the first 30-days will be paid by 3GIS. All shipping fees both to and from 3GIS following this 30-day period must be paid by the customer. 

Any after-market additions or modifications will not be warranted. 

3GIS makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this product. 3GIS makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

3GIS is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the product. Under no circumstances shall 3GIS be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the product.


Once your return is received and inspected, if you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. Please note that, depending on your bank or credit card company, the credit may take an additional two weeks to appear on your side.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to the address listed at the bottom of this page. See the Warranty section for specific details.


To return your product, you should mail your product to the address at the bottom of this page. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Based on 322 reviews
Great Product

Awesome merchant

Wow, thanks Kevin! You made our day :)

Back Relief

I bought the backup brace for my fiancé a few weeks ago, after weeks of him coming home from work complaining of back pain from his duty belt. From the first night he wore it complaints of his pain have stopped! Incredible product that he highly recommends.

Thanks for sharing Alexus, we're so glad it helped, and fast! And thanks for sharing the photo too.

BackUpBrace - Basket Weave
Matthew Jenatscheck
Great product. Been using religously

I've been using the Backup Brace for a little over a year now. Although it isn't the end all be all for back pain, I ave had 3 back surgeries in my life, so I know a thing or 2 about back pain. I will say that the brace definetly helps with posture, and in my case, I have an exterior vest carrier, so I can also keep all equipment off of my lower back and really get the full effects of the Backup Brace. It molds well to your body and belty and isn't painful or bulky. The belt keepers are a bit of a trick at first, but once you get it, you get it and won't be an issue in the future.

Thank you Matthew! Thank you for your review. It's great to hear that BackUpBrace can offer relief even after the unfortunate need for multiple back surgeries. Wishing you the best, and stay safe out there!

BackUpBrace is a back saver

I have had the BackUpBrace for many year's and love this product. Having two herniated disc in my lower back this product has been such a life saver for distribution of weight on my duty belt.

Hi Olix, thanks for taking the time to write your review. Herniated discs can be a career-ending condition, and we are very pleased to hear that the BackUpBrace has made a difference to your comfort and pain levels. Stay safe!

Disperses Weight of Duty Belt

I bought this for my husband and this is what he had to say: The BackUpBrace has been instrumental in relieving lower back pain especially while in the patrol car. This brace disperses the full weight of the duty belt and takes the pressure of the lower vertebrae. Since having it several co-workers have asked how I like it and I have nothing but praise for the brace, I have recommended the BackUpBrace to anyine who asks. The only con will depend on what you carry on your duty belt as it can make space very tight, I was able to get everything configured after spending some time adjusting items on the belt.

Thank you (and thank your husband for us, please) for the comments and your service. Stay safe!


Got this to help take some extra tension off my back. Works great. Barely notice it on but I certainly have much less back pain on duty and after my shift. You need this!

Hi J Ray, thanks for the feedback! Glad it's working great for you.

Worth every penny

Spreads the load of your duty belt across your back. Super comfortable. Not the best picture, but im not flexible enough to turn my body around and snap a photo with me wearing it.

Thanks for sharing the photo and your thoughts Dave - glad you did not injure yourself trying to take a photo of the brace in place! :)

Alleviates pressure

One of the things that some of the reviews do not mention that I like about the brace is that it prevents things from sliding into your back as well as keeping things nice and snug on the sides. Should have started using this sooner.

Thanks for the feedback Jared, great looking setup!

Better back brace

I work as LEO and with every sam brown, I have a back brace. This people is very fasta in their shipping. I would recommend this seller any time.

Thanks Sara!

No more back pain

I wear a heavily front and side loaded belt that was causing back pain. Since receiving your product, I can honestly say that the back pain has gone away

Thank you Richard, for sharing your experience with the BackUpBrace. Stories like yours keep us motivated and happy! Stay safe.

Wasn't to sure about this product but thought I would give it a try, several of my coworkers have it and recommended it. This brace is probabily the best investment towards duty gear I have made. The product arrived in a timely fashion and fits perfectly. It weight on my lower back is almost nonexistent and the constricting feeling of the regular duty belt is more evenly distributed arou d the waist. The only problem is the belt keepers that come with the set are extremely tough to snap around the belt, I have Bianchi brand. I highly recommend.

Michael, we are honored that you took the time to write this review, and we are very happy to hear about your positive experience with the BackUpBrace. Thanks for sharing!

5 of of 5

Just purchased this item and it helped relieve lower back pain right away. I highly recommend it!

Awesome! Thanks for sharing Sean. We find that most of our customers experience relief after wearing it for some period, usually a week or two, while others find the relief to be instant. Glad you were one of the lucky ones that had instant relief! Stay safe.

Works Great

I had a back injury in November, I purchased the back up brace to wear on shift. It helps with pain thoughout the shift and minimizes how stiff my back is after work. I recommend if you have back problems or want to prevent back problems.

Sorry to hear about your injury Patrick, but we are very happy the BackUpBrace could help relieve your back pain after the fact.

Huge difference

This is a huge help with my lower back pain. I used to feel intense pain in the middle of my lower back but this helped spread out the pressure of my belt. I felt a difference immediately.

Thanks for sharing Ashley! If we can relieve your back pain then we have done our job!

I bought this for a fellow officer

I purchased this as a gift for a fellow officer who is on the bit of the smaller side and she told me she doesn’t feel any back pain anymore. I’m going to buy one for myself!

That's great to hear, thanks for share Mike!

Definitely recommend this product!!

This back up brace is a god send. I’ve been working in LEO for over 5 years and been having issues with my lower back. This product helps tremendously. I highly recommend this product.

That's great to hear, thanks Jerome. Wishing you a happy 2022!

An absolute life and career saver!

I have only worn the BackUp Brace for a short amount of time but that’s irrelevant compared to the difference this product has made for my back! I was skeptical of purchasing and actually put it off for many, many months but I am so glad I finally bought it!

Glad you finally decided to give it a try, and happy you got the result you were looking for. Happy 2022!

Helped out

This Brace has made all the difference for me! I needed a new set of keepers due to my own scattered brain, bit was able to get some new ones on the quick!

Thanks Steven, we appreciate the review. Glad the brace is helping you out!

Great product!!

The back brace is easy to put on a gun belt and stays in place. It helps spread the load out without any hot spots.

Thanks for the review John, and we're glad you love it!

Great product

This brace has worked wonders for me and I’ve only had it for about 2 weeks. I was at a point where I could only stand about 1-2 hours with my belt on. Now a 10 hour shift is doable . Between the added support and the pressure distribution on my lower back it’s a real life saver. I won’t work without it in the future.

That's excellent news, thanks for the review Ryan. We've heard from so many that the brace actually allows longer shifts, and a longer career! Thank you for sharing.

My Experience

I was experiencing almost crippling sciatica. I purchased the backup brace because my duty belt was putting stress on the muscles in my hips. I love the backup brace! It released that pressure and has helped me on the road to recovery.

Yes, great news! So glad the product has helped. Thanks for the review Kyle!

Delivered Relief as Promised

Tried the leather brace for two weeks, duty belt felt so much easier to wear. Relief was so noticeable I bought another brace for my nylon rig.

That's awesome, thanks for sharing Eric!

Back relief.

This back brace has relieved so much pressure off my lower back. I am able to stand, while on major scenes for much longer than before without having to stretch. I am able to get in and out of my patrol vehicle without discomfort. This is a great product and I highly recommend it to anyone having lower back pain.

Glad it worked so well for you Eddie, and thank you for the review!

Helps if you have back pain

I purchased this product to see if it could help with back pain after being injured in a few rear end traffic collisions. It has helped because it distributes the weight of the gun belt over a wider surface. Our departments should make it part of our uniform issue. The keepers need to be a bit longer but the brace is worth buying. All you new police officers get this product it will save your back.

Thank you for your review!


After a brief adjustment period. What a difference! Thanks BackUpBrace for make my day better and relieving my pain. You have an amazing product.

Thanks Jeff, you just made our day! We appreciate the feedback, and thank you for your service, especially on the heels of National Police Week. Stay safe!