Shipping policy

Last updated: October 9, 2026

Throughout this policy, "we" refers to BackUpBrace®, a trading style of 3 G International Supplies LLC.

Who ships your order

Orders ship from our U.S. fulfillment center and are delivered by a major U.S. carrier.

When your order ships

In-stock orders usually ship the next business day. During busy periods, it may take a little longer. If your order is delayed significantly, we will contact you by email.

Shipping options and costs

We offer these options at checkout:

• Standard: free.
• Expedited (2–3 business days): $11.95.

Delivery times are estimates and start when your order ships. Checkout shows the options available for your address.

Where we ship

We ship within the United States only: all 50 states, Washington, D.C., Puerto Rico, and APO/FPO military addresses.

We can't ship to other U.S. territories (such as Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands), to DPO addresses, or outside the United States.

Delivery to Alaska, Hawaii, Puerto Rico, and APO/FPO addresses can take longer, and Expedited delivery times may not apply. If we can't ship to your address, we will contact you, and if we can't find a solution, we will cancel and refund your order.

Pre-orders

Pre-order items ship when our stock arrives. The expected ship time is shown on the product page and in your cart. If that time changes, we will email you and you can choose to wait or cancel for a full refund. If your order also includes in-stock items, they may ship separately.

Shipping confirmation and tracking

You'll receive a shipping confirmation email when your order ships, with tracking when available.

Incorrect addresses

Please check your shipping address before you place your order. If your address can't be validated, we will try to contact you for a correct one. If we can't, the order will be cancelled and refunded. We are not responsible for packages we can't recover because the wrong address was entered.

Lost, stolen, or damaged packages

If your tracking shows delivered but you didn't receive your order, or your order arrived damaged, email us at info@backupbrace.com as soon as possible. For damaged items, please include photos and keep the packaging. We will file a claim with the carrier and replace or refund your order when the claim is resolved. Please allow up to 21 days.

Customs, duties, and taxes

Because we ship only within the United States, customs and import duties don't apply.

Questions

Email us at info@backupbrace.com.